Privacy Policy

Privacy Policy – Information We Collect

When you browse KTM Spare Parts, create an account, place an order, or contact support, we may collect:

• Contact details — name, email address, phone number, shipping and billing address.
• Order information — items purchased, motorcycle model and year (for fitment), order history.
• Payment information — processed by our payment provider; we do not store full card numbers on our own servers.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies.
• Communications — messages you send through our contact form, email, or support channels.

Privacy Policy – How We Use It

We use the information we collect to:

• Process and fulfill orders, including confirming fitment for motorcycle spare parts and aftermarket components.
• Communicate with you about orders, shipping updates, and support requests.
• Improve our catalog, fitment finder, and overall shopping experience.
• Send marketing communications, where you’ve opted in, which you can unsubscribe from at any time.
• Detect and prevent fraud, and comply with legal obligations.

Cookies & Tracking

We use cookies and similar technologies to keep your cart working across pages, remember your preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings; some site features, like checkout, may not work correctly without them.

Sharing Your Information

We don’t sell your personal information. We share it only with:

• Shipping carriers (e.g. DHL, UPS, FREIGHT TRACK LOGISTICS) to deliver your order.
• Payment processors to complete transactions securely.
• Service providers who help us run the site, such as hosting and email platforms, bound by confidentiality obligations.
• Authorities, where required by law, such as customs declarations for international shipments.

International Orders

Since we ship motorcycle spare parts and accessories to Europe, the USA, and the Middle East, your order information — including name, address, and item descriptions — may be shared with customs authorities and international carriers as required to complete delivery and customs clearance.

Data Retention

We keep order and account information for as long as needed to fulfill orders, meet tax and accounting obligations, and resolve any disputes or warranty claims — typically [retention period, e.g. 7 years] — after which it is deleted or anonymized.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal retention requirements.
• Object to or restrict certain processing, including marketing.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details below.

Security

We use reasonable technical and organizational measures to protect your information, including encrypted checkout and restricted access to customer data. No method of transmission or storage is fully secure, and we can’t guarantee absolute security.

Children’s Privacy

KTM Spare Parts is not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page shows when it was last revised. Continued use of the site after changes means you accept the updated policy.

Contact Us

Questions about this policy or how your information is handled? Reach out to:

Email: wholesale@ktmspareparts.org
Support: Contact page